A British Institution, Charity Shops raise more than £295m for a range of causes in the UK, raising much needed awareness for the charitable organisation. Money that has been raised goes to medical research, overseas aid, environmental initiatives, supporting sick and deprived children, the homeless, animal welfare and many other causes.
Donations include clothing, household items and even furniture within larger charity shops often the size of department stores. As most donations are dealt with by the store staff, they do come across weird and wonderful items. A charity worker in Preston had the shock of her life when she opened a box to find a glass eye staring up at her. Another store in Liverpool had an electric organ donated which actually sold for over £700, it was snapped up by a mystery German organ enthusiast.
Surefire were approached by a well-respected property care business who support many well-known retail chains for hard and soft services. Their charity shop clients had problems with their existing fire provider not meeting their expected KPI targets.
Surefire were awarded the contract and now support 2 major Charity Shop brands across the UK including fire alarm systems, emergency lighting, fire extinguishers and fire door maintenance. With over 1,200 sites requiring periodic maintenance throughout the contractual year, the Surefire multi skilled engineers complete each visit on their PDA for instant uploading into the service management system.
Invoices and worksheets are automatically emailed through to the customer, with any recommendations forwarded by the customer service team at Surefire. A reliable callout service is also important to these Charity Shops to ensure that their shop can open on time and their systems provide continuous fire protection.