Surefire’s customer service team are an enthusiastic bunch with a passion for helping customers with their fire protection requirements.

As part of our service promise to customers, we are upgrading our customer relationship management system (CRM), to a more streamlined and efficient software package.   “As Surefire provide a more tailored service to our customers we have selected a CRM system that is capable of accommodating our varied and flexible approach”.  Explains Marcus Kemp, Service Director.

By December 2016, Surefire will have upgraded the existing system from a paperwork driven process to a paperless more sophisticated management solution.  Each engineer will use a powerful PDA unit which will communicate in real-time with our customer service department for instant access to customer history and previous service visits.

The cloud based system will allow Surefire to become more responsive and improve accuracy which means that our engineers will do a better job, and do it quicker with information available at the touch of a button.  A real plus to ensure that Surefire meet their customer key performance indicators.


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